ORDER
Can I cancel my order?
If you want to cancel your order you can send us a e-mail on help@linneverket.com and use “Cancel” as subject followed by your order number. If you order has not been processed when we receive your cancel request, we can usually cancel it. However, if your order has already been processed there is not guarantee that your order will be cancelled.
Do I need an account to place an order?
You don’t need an account to buy stuff from Linneverket, but when you make a purchase an account will be automatically created, and you will receive a password to the e-mail address you entered when placing the order. We don’t share your information, we don’t sell your information, and your password is well encrypted and will never be shown to anyone but you. We will not send any newsletters or promotions unless you actively give us ok to do so by ticking the newsletter box in your profile.
Order tracking and status?
As soon as your order has been dispatched from our warehouse you will receive a shipping confirmation e-mail with your tracking number in it. You can also visit your account and find the tracking number for your order. Just navigate to “My Linneverket”. You can always find an updated status for all current and historical orders in the “My Linneverket” section of our website.
Why was my order cancelled?
There can be a number of reasons for an order cancellation. However, the most common reason is that the product you have ordered wasn’t in stock and should not have been available in our webshop. If something has gone wrong and we have to cancel you order, we will always send an e-mail explaining to you why it has been cancelled. You can always contact our customer service via our Contact Form on help@linneverket.com to get more in depth information on the matter.
PAYMENT
What currencies can I pay in?
Country Currency
Sweden SEK – Svenska Kronor
Denmark DKR – Dansk Krone
European Union EUR – Euro
United Kingdom GBP – British Pound
China CNY – Chinese Yuan
Rest of the world USD – United States Dollar
What’s the accepted payment methods?
We are currently working with some of the major payment handlers out there to make a wide variety of payment options available. In our range of payment suppliers are Klarna, Stripe and PayPal. The payment method available in your country will be listed in the checkout.
DELIVERY
What courier will you use for my order?
Orders to Sweden will be delivered by DHL.
Track you order here
Orders to the rest of the world are delivered with UPS.
Track you order here
How long does it take?
Normally we ship your order within one business day from when you placed you order. If you place your order before 10:00 am GMT+1 we usually ship it the same day. Orders placed during the weekend and holidays are dispatched the next working day.
These are our normal lead times:
Sweden: 1-3 business days
Europe: 2-6 business days
Rest of the world: 5-10 business days
How much does it cost?
The shipping rates are calculated and presented in the basket before checkout.
PO Box deliveries?
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Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data